Foxglove - BYOS customers blocked from indexing and querying data – Incident details

All systems operational

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BYOS customers blocked from indexing and querying data

ResolvedPartial outage 30%3 hours 8 minutes

Affected

API

Partial outage from 5:39 PM to 8:48 PM

  • PostmortemUTC

    On May 19–20, 2026, some Foxglove customers using bring-your-own-storage (BYOS) data platforms experienced intermittent disruptions to indexing, querying, and streaming across US and EU regions. The cause was a Kubernetes configuration change that unintentionally deleted resources during a deployment, plus a downstream DNS misconfiguration after restoration. No customer data was lost. We've shipped fixes and identified follow-up work to consolidate our infrastructure-as-code ownership and improve recovery for similar issues in the future.

  • ResolvedUTC

    We've found and shipped a permanent fix for the underlying infrastructure misconfiguration.

  • MonitoringUTC

    The mitigation has succeeded. We are continuing to monitor and working on a permanent fix.

  • IdentifiedUTC

    We've identified a mitigation and are implementing it.

  • InvestigatingUTC
    We are currently investigating this incident.